The Beauty Mall BD Hiring Customer Service Executive | Customer Service Job in Dhaka 2026

Customer Service Executive (Facebook, Instagram & Order Support)

The Beauty Mall and Eleni are looking for dedicated, customer-focused, and responsible Customer Service Executives to support our customers across Facebook, Instagram, website, phone calls, and order management channels. The ideal candidate should possess excellent communication skills, patience, professionalism, and a genuine willingness to assist customers while maintaining company policies and service standards.

• Respond promptly and professionally to customer messages received through Facebook, Instagram, website, WhatsApp, and other communication channels.
• Reply to comments on social media platforms and provide accurate information regarding products, orders, and services.
• Receive and answer customer phone calls professionally and provide relevant information.
• Assist dissatisfied or agitated customers with patience and professionalism and work towards satisfactory resolutions.
• Prepare detailed notes regarding customer complaints, concerns, and requests and forward them to the relevant department.
• Follow up with internal teams to ensure customer issues are resolved properly and communicate final resolutions to customers.
• Collect customer orders and ensure proper order entry and processing.
• Forward orders to the relevant departments and coordinate with internal teams for fulfillment.
• Monitor order processing, shipping, and delivery status and provide updates to customers when required.
• Coordinate with relevant teams regarding any order-related issues, delays, exchanges, returns, or customer concerns.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Develop strong knowledge regarding products, pricing, policies, and promotions.
• For The Beauty Mall, maintain proper knowledge of skincare, makeup, haircare, and beauty products. Necessary training will be provided when required.
• For Eleni, maintain proper knowledge regarding clothing, sizing, collections, and product information. Necessary training will be provided when required.
• Ensure customers are never intentionally provided with incorrect or misleading information.
• Maintain a positive, helpful, and customer-first attitude while strictly following company policies and procedures.
• •Attend training sessions and team meetings as required.
• Work Schedule:
• Office-based position.
• Working hours: 11:00 AM to 9:00 PM.
• One weekly holiday.
• Important Workplace Expectations:
• Customer inquiries must not be ignored.
• Unprofessional behavior toward customers will not be tolerated.
• Employees must always communicate respectfully and professionally.
• Personal phone calls, personal social media browsing, and non-work-related online activities are not permitted during working hours except during approved breaks.

Educational Requirements:  

• Higher Secondary
  
• Bachelor/Honors
  
• Diploma
  
• Customer Service, Call Center Training, Microsoft Office, Social Media Management

Experience:  

•  At most 2 years
  
• The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Cosmetics/Toiletries/Personal Care, Direct Selling/Marketing Service Company, E-commerce, Healthcare/Lifestyle product, Retail Store
  
• Freshers are also encouraged to apply.

Additional Requirements:  

• Age 20 to 30 years
  
• Only Female
  
• Excellent communication skills in Bangla.
  
• Basic English communication ability will be considered an advantage.
  
• Must be polite, patient, responsible, and customer-focused.
  
• Active user of Facebook, Instagram, and Messenger.
  
• Basic computer knowledge and typing skills are required.
  
• Must be able to handle customer messages, comments, and phone calls professionally.
  
• Must be able to work under pressure and handle customer complaints calmly.
  
• Must be willing to learn product knowledge regarding beauty, skincare, makeup, fashion, and clothing products.
  
• Customer inquiries must not be ignored under any circumstances.
  
• Providing incorrect information to customers is strictly discouraged.
  
• Must maintain a helpful attitude while following company policies and procedures.
  
• Personal phone calls, personal Facebook browsing, and other non-work-related activities are not permitted during working hours except during approved breaks.
  
• Candidates with experience in e-commerce, retail stores, customer service, Facebook page management, or call centers will receive preference.