Customer Support Executive Job in Khulna at CloudTech Academy

Job Description

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Customer Service cum Sales Executive – Full-Time Opportunity:

CloudTech Academy is hiring a confident and customer-oriented professional for the position of Customer Service cum Sales Executive in Khulna. This is an excellent opportunity for candidates interested in customer support, sales, international client communication, and digital business operations.

The selected candidate will communicate with international clients, handle customer inquiries, generate leads, convert prospects into Customer Support Executive, and maintain strong client relationships. Excellent written and spoken English communication skills are mandatory.

About CloudTech Academy:

CloudTech Academy is a professional organization associated with digital business solutions, bookkeeping, and client-focused services. The company focuses on delivering business services while maintaining effective communication and strong relationships with its clients.With an emphasis on customer service, sales development, and modern technology, the organization values professionals who can communicate confidently with international clients and contribute to business growth. The company also encourages the use of AI tools and workflow automation to improve customer support, sales activities, and operational efficiency.

Job Responsibilities of Sr. Executive (Business Development):

The Customer Service cum Sales Executive will perform the following responsibilities:

1. Customer Support & Client Communication

• Communicate with international clients through email, WhatsApp, phone calls, and other communication channels.
• Respond to customer inquiries professionally and provide accurate information about company services.
• Understand customer requirements and recommend suitable business solutions.
• Maintain strong relationships with existing clients.
• Ensure customer satisfaction through effective communication and follow-ups.

2. Sales & Lead Generation

• Identify potential customers and generate new business leads.
• Follow up with prospects and convert inquiries into sales.
• Explain company services, pricing, and business solutions to prospective clients.
• Handle customer objections and negotiate effectively.
• Follow up on pending payments, service requests, and client requirements.
• Maintain sales pipelines and customer records.

3. AI Tools & Digital Operations

• Use AI tools to improve customer communication, sales activities, and daily productivity.
• Explore AI-powered tools and automation solutions to streamline business processes.
• Support automated customer follow-ups, lead management, and communication workflows.
• Stay updated with emerging AI technologies and digital business tools.

4. Social Media & Team Coordination

• Manage company social media platforms, including Facebook and LinkedIn.
• Create business-related social media posts.
• Coordinate with accounting and operations teams for smooth service delivery.
• Maintain daily activity reports and customer records.

Job Requirements:

Educational Qualifications and Experience:

Applicants must have any of the following qualifications:

• Bachelor of Business Administration (BBA).
• Bachelor of Commerce (Pass).

Experience:

• At least 1 year of relevant professional experience.
• Freshers are also encouraged to apply.
• Experience in Educational Technology (EdTech) Startups, Financial Consultants, or Financial Technology (FinTech) Startups will be advantageous.

Technical Skills:

• ChatGPT, Claude, and Gemini.
• AI-powered Customer Support Tools.
• n8n, Zapier, and Make Automation.
• Microsoft Office.
• Google Workspace.
• CRM and Sales Management Tools.
• Social Media Management.
• Digital Communication Platforms.
• Basic Computer Applications.
• Workflow Automation.

Additional Requirements:

• Minimum age: 20 years.
• Excellent English communication skills (both written and spoken) are mandatory.
• Confidence in communicating with international clients, particularly US and UK customers.
• Strong interpersonal and customer relationship management skills.
• Basic knowledge of sales techniques, lead generation, and customer handling.
• Good problem-solving, negotiation, and follow-up skills.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to learn new technologies.

Salary and Benefits at CloudTech Academy :

• Monthly Salary: Tk. 15,000–20,000
• Other compensation and career benefits include:
• Competitive salary based on skills and experience.
• Professional working environment.
• Opportunity to work with international clients.
• Career growth and professional development opportunities.
• Training and support to improve sales and customer service skills.

How to Apply:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

FAQs About Customer Support Executive Job at CloudTech :

1. What is the position offered by CloudTech Academy?

CloudTech Academy is recruiting for the position of Customer Service cum Sales Executive.

2. What is the salary for the Customer Support Executive job in Khulna?

The monthly salary ranges from Tk. 15,000 to Tk. 20,000.

3. What educational qualifications are required?

Applicants must have a BBA or Bachelor of Commerce (Pass) degree.

4. Can freshers apply for this Customer Service cum Sales Executive job?

Yes. Although at least one year of experience is preferred, freshers are also encouraged to apply.

5. Is English communication mandatory for this position?

Yes. Excellent written and spoken English communication skills are mandatory because the role involves communicating with international clients.

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