Jinia Das Mukta

>Manage large amounts of inbound and outbound calls in a timely manner >Follow communication “scripts” when handling different topics >Identify customers’needs, clarify information, research every issue and provide solutions and/or alternatives >Seize opportunities to up-sell products when they arise >Build sustainable relationships and engage customers by taking the extra mile >Keep records of all conversations in our call center database in a comprehensible way >Frequently attend educational seminars to improve knowledge and performance level >Meet personal/team qualitative and quantitative targets