Triangle Services Limited Hiring Assistant Executive, FCR | Assistant Executive Job 2026

We are looking for some patient, empathetic, and communicative representatives to serve as the primary point of contact for our customers.He/She will be the voice of our brand, responsible for resolving issues, answering product inquiries, and ensuring that every person who reaches out leaves with a positive impression. The ideal candidate is a natural problem-solver who can maintain a professional composure even during challenging interactions.

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and troubleshoot issues efficiently while maintaining a positive and professional demeanor.
• Assist customers with account management, including new connections, relocations, reconnections, refunds, and updates.
• Maintain accurate records of customer interactions and issue resolutions.
• Escalate complex or unresolved issues to supervisors or specialized teams for timely resolution.
• Help customers understand our products, services, and company policies clearly.
• Follow up with customers to ensure complete satisfaction and issue resolution.
• Contribute to driving customer satisfaction, and in some cases, support sales targets or lead generation.
• Any other task assigned by the supervisor.

Educational Requirements:  

• Bachelor of Arts (BA)
  
• Bachelor of Commerce (BCom)
  
• Bachelor of Social Science (BSS)
  
• Master of Social Science (MSS)
  
• Master of Arts (MA)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

Additional Requirements:  

• Age 22 to 30 years
• Communication: Convey information clearly via phone, chat, email, or face-to-face.
• Active Listening: Understand the customer’s issue fully before responding.
• Empathy: Recognize frustration and respond with care and respect.
• Problem-Solving: Identifying root causes and delivering effective solutions.
• Patience: Stay calm with upset, confused, or repetitive callers.
• Adaptability: Manage evolving issues, systems, and workloads.
• Technical: Proficiency in basic computer literacy & Microsoft Office.
• Detail‑orientation: Strong attention to detail for records, orders, and follow-up notes.
• Time Management: Excellent time management and multitasking in fast-paced settings.

Compensation & Other Benefits:

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
  Benefits are applicable as per the organization`s policy.