Hiring Customer Support Officer | The Second Source | Customer Support Job Circular 2024
Job Description
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Customer Support Officer – The Second Source Job Circular 2024 Job Details:
We are excited to provide you with detailed information about the Customer Support Officer position at The Second Source for 2024. Our goal is to present this opportunity in a clear and straightforward manner, making it easy for you to find the information you need.
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Job Summary
| Code: | SR 61K595 |
| Employer: | The Second Source |
| Post Name: | Customer Support Officer |
| Job Location: | Bogura |
| No. of Vacancies: | – |
| Job Type: | Full Time |
| Job Category: | Customer Support / Call Centre |
| Gender: | – |
| Age Limitation: | – |
| Educational Qualifications: | – |
| Experience Requirements: | – |
| Salary: | 5000-17000 |
| Apply Procedure: | Send your CV to the mail mentioned in the picture or click apply now button |
| Application Deadline: | – |
Apply Procedure:
Send your CV to the mail mentioned in the picture or click apply now button
What is Customer Support Officer? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google In the Bangladesh, A Customer Support Officer (CSO) plays a vital role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing solutions. In Bangladesh, this job is increasingly in demand due to the growth of industries like telecommunications, banking, e-commerce, and technology services. It involves direct interaction with customers via phone, email, or in-person to resolve issues, promote services, and build long-term relationships.
Responsibilities:
Key duties include handling customer queries, providing accurate information, maintaining records, and escalating unresolved problems to higher management. Additionally, CSOs often suggest improvements to services based on customer feedback.
Qualifications Needed:
To excel in this role, candidates typically need a minimum of a bachelor’s degree in any discipline, with strong communication and problem-solving skills. Fluency in Bangla and English, basic computer skills, and prior experience in customer service are often preferred.
Career Benefits:
This role offers valuable experience in customer interaction, problem-solving, and time management, which are transferable across industries. With time, professionals can grow into higher roles like Customer Service Manager or Relationship Manager, contributing to a promising career path.
Being a CSO is an ideal starting point for individuals seeking to build a customer-centric and dynamic career in Bangladesh’s competitive job market.
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