Job Opportunities in Precious Mart Limited | Customer Support Executive Job Circular 2024
Job Description
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Customer Support Executive Job Circular 2024 – Precious Mart Limited Job Circular Job Details:
We’re excited to share with you the latest job listing for a Customer Support Executive role at Precious Mart Limited for 2024. Our goal is to deliver this information in an easy-to-understand and accessible format, ensuring you can quickly find what you need. If you’re interested in exploring more job options, such as government positions, banking careers, private sector opportunities, military jobs, NGO vacancies, and various sales roles, we recommend visiting our categorized sections.
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| Code: | SL53K 181 |
| Employer: |
Precious Mart Limited |
| Post Name: | Customer Support Executive |
| Job Location: | Dhaka |
| No. of Vacancies: | 02 |
| Job Type: | Full time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | – |
| Educational Qualifications: | Bachelor or Masters degree |
| Experience Requirements: | 1-2 years |
| Salary: | Negotiable |
| Apply Procedure: | Send Your CV to the Email mentioned in the picture |
| Deadline: | 30 April, 2024 |
Apply Procedure:
Send Your CV to the Email mentioned in the picture
What is Customer Support Executive? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google In Bangladesh, a Customer Support Executive holds a crucial role in ensuring customer satisfaction and maintaining positive relationships between the organization and its clients. Let’s delve into the specifics of this role, its career benefits, responsibilities, and the qualifications required to pursue it:
**Job Description:**
A Customer Support Executive, also known as a Customer Service Executive, is responsible for addressing customer inquiries, resolving issues, and providing assistance via various communication channels such as phone, email, chat, or in-person interactions. They serve as the frontline representatives of the company and play a pivotal role in managing customer interactions effectively.
**Benefits of the Job:**
– **Skill Development:** Working as a Customer Support Executive provides opportunities to develop valuable communication, problem-solving, and interpersonal skills. These skills are transferable and can benefit individuals in various aspects of their personal and professional lives.
– **Career Growth:** The role of a Customer Support Executive can serve as a stepping stone to higher-level positions within the customer service department or other areas of the organization. With experience and proficiency, individuals can advance to roles such as Team Leader, Customer Support Manager, or even transition to different departments.
– **Enhanced Job Prospects:** Customer service skills are highly sought after by employers across industries. Therefore, gaining experience as a Customer Support Executive can significantly enhance one’s employability and open doors to a wide range of job opportunities.
**Responsibilities:**
The responsibilities of a Customer Support Executive may include:
– Responding to customer inquiries promptly and professionally via phone, email, chat, or in-person interactions.
– Providing product or service information, troubleshooting technical issues, and offering solutions to customer problems.
– Handling customer complaints or escalations with empathy and de-escalating tense situations to ensure customer satisfaction.
– Recording details of customer interactions and transactions accurately in the company’s database or CRM system.
– Collaborating with internal teams such as sales, marketing, and technical support to address customer needs effectively.
– Following up with customers to ensure their issues are resolved satisfactorily and maintaining ongoing relationships.
**Qualifications:**
To become a Customer Support Executive in Bangladesh, individuals typically need:
– A bachelor’s degree in any discipline, although degrees in business administration, communication, or a related field may be preferred.
– Excellent communication skills, both verbal and written, in English and Bengali.
– Strong interpersonal skills and the ability to empathize with customers’ concerns and needs.
– Proficiency in using computers and familiarity with customer relationship management (CRM) software or ticketing systems.
– Patience, resilience, and the ability to remain calm under pressure, especially when dealing with irate or upset customers.
– Prior experience in customer service or related roles may be advantageous but is not always required, as many organizations provide training for new hires.
**Conclusion:**
Customer Support Executives play a pivotal role in ensuring customer satisfaction and maintaining positive relationships with clients in Bangladesh. This role offers opportunities for skill development, career growth, and enhanced job prospects, making it an attractive option for individuals seeking to build a rewarding career in customer service.
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