Global Brand PLC Hiring RMA Customer Care Executive | Customer Support Jobs 2025

Customer Support Call Centre, Executive
Dhaka
October 27, 2025
Full Time
Application ends: November 27, 2025

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Job Overview

  • Date Posted
    October 27, 2025
  • Location
    Dhaka
  • Expiration date
    November 27, 2026
  • Experience
    2 Year
  • Gender
    Male and Female
  • Industry
    Private Company
  • Qualification
    Bachelor’s Degree (Honors)

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Global Brand PLC  |RMA Customer Care Executive Job Details | Customer Support Jobs 2025:

We’re excited to provide you with detailed information about the 2025 RMA Customer Care Executive position at Global Brand PLC. Our goal is to present everything clearly and accessibly, making it easy for you to find the details you need. If you’re interested in other opportunities—whether in government, banking, the private sector, military, NGOs, or additional sales roles—feel free to explore our specialized categories.

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Code: SL EM 66K616
Employer: Global Brand PLC
Post Name: RMA Customer Care Executive
Job Location:  Dhaka
No. of Vacancies: 02
Job Type: Full Time
Job Category: Customer Support
Gender: Male/Female
Age Limitation: 25 to 35 years
Educational Qualifications: Bachelor’s/Honors
Experience Requirements: 2 to 4 years
Salary: Negotiable 
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 27 November 2025

Responsibilities: 

  • Receive and process RMA requests from customers: logging product returns, verifying warranty/terms, generating RMA numbers.
  • Coordinate with service centers / engineers to ensure the returned units are collected, repaired/replaced and dispatched in a timely manner.
  • Communicate proactively with customers: provide status updates, answer queries, manage expectations.
  • Maintain accurate records of RMA requests, product serials, status updates, repair logs, replacement units.
  • Liaise with sales and logistics teams to manage stock of replacement units or refurbished products.
  • Monitor metrics: number of RMAs processed, turnaround time, customer satisfaction, cost of returns.
  • Identify recurring issues (product faults, logistic delays) and work with Quality Assurance or suppliers to drive improvements.
  • Ensure compliance with company policies and warranty terms.
  • Provide periodic reports to management on RMA activity, trends and service performance.

Educational Requirements:  

  • Bachelor/Honors
  • Basic technical understanding of hardware/ICT products is a plus.
  • Ability to handle multiple tasks concurrently and meet deadlines.

Additional Requirements:

  •  Basic technical understanding of hardware/ICT products is a plus.
  • Basic technical understanding of hardware/ICT products is a plus.

Experience

  •  2 to 4 years
  • The applicants should have experience in the following business area(s): Hotel, Real Estate  The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

Compensation & Other Benefits

  • Basic technical understanding of hardware/ICT products is a plus.
  • Basic technical understanding of hardware/ICT products is a plus.
  • Basic technical understanding of hardware/ICT products is a plus.
  • Festival Bonus: 2   

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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