Trekmad Hiring Customer Support & Order Processing Executive | Executive Job Dhaka 2026

Customer Support Call Centre, Executive
Dhaka
May 20, 2026
৳12000 - ৳15000 / month
Full Time
Application ends: June 20, 2026
Apply Now

Job Overview

  • Date Posted
    May 20, 2026
  • Location
    Dhaka
  • Offered Salary
    ৳12000 - ৳15000 / month
  • Expiration date
    May 20, 2027
  • Experience
    1 Year
  • Gender
    Male
  • Industry
    Private Company
  • Qualification
    Diploma, Bachelor’s Degree (Pass Course)
  • Position Name
    Customer Support, Executive

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Customer Support & Order Processing Executive Job Details | Trekmad | Executive Job Dhaka 2026:

We are happy to bring you full details about the Customer Support & Order Processing Executive vacancy at Trekmad for 2026. Our purpose is to make job information simple, transparent, and useful for your career planning. If you’re also looking into opportunities in banking, government service, NGOs, private companies, or other sales positions, we invite you to browse our organized job categories. Our website is updated regularly with new listings to keep you informed. Let us help you review this role and move closer to your ideal job.

Code: SL EM 68K434
Employer: Trekmad
Post Name: Customer Support & Order Processing Executive
Job Location:  Dhaka (Uttara Sector 4)
No. of Vacancies: 01
Job Type: Full Time
Job Category: Customer Support 
Gender: Only Male
Age Limitation: 22 to 28 years
Educational Qualifications: Diploma/Bachelor 
Experience Requirements: 1 to 3 years
Salary: 12000 – 15000 BDT
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 20 June 2026

Responsibilities & Context: 

We’re looking for a detail-oriented and highly motivated Customer Support & Order Processing Executive to join our growing e-commerce company, TREKMAD. In this role, you’ll be responsible for ensuring smooth order flow—from processing customer purchases to coordinating fulfillment and delivery. Your work will directly impact customer satisfaction by making sure every order is handled accurately, efficiently, and on time.

Note: This role requires close coordination with warehouse, courier partners, and customer service teams, as well as occasional after-hours monitoring during peak order periods.

  • Process online orders accurately across e-commerce platforms.
  • Prepare invoices, packing lists, and order documentation.
  • Track shipments, manage returns, and resolve delivery issues.
  • Verify order details, payment status (COD/prepaid), and stock availability.
  • Communicate with customers about order confirmation, shipping updates, or stock issues.
  • Resolve customer complaints and provide appropriate solutions, ensuring a positive customer experience.
  • Handle exceptions (returns, failed COD, delays).
  • Track shipments, resolve delivery exceptions, and update customers accordingly.
  • Coordinate with warehouse/fulfillment team for timely order picking, packing, and dispatch.
  • Maintain daily return entry to the inventory with proper documentation.
  • Monitor and manage last-mile delivery partners for on-time delivery.
  • Make sure returns/exchanges are processed smoothly in line with company policy.
  • Ensure fulfillment KPIs (order accuracy, on-time delivery) are achieved.

Educational Requirements:  

  • Diploma
  • Bachelor/Honors

Experience:  

  • 1 to 3 years
  • The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Additional Requirements:  

  • Age 22 to 28 years
  • Only Male

Compensation & Other Benefits:

  • Performance bonus
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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