Trekmad Hiring Customer Support Executive | Executive Jobs Dhaka 2026

Customer Support Call Centre, Executive
Dhaka
August 6, 2026
৳12000 - ৳15000 / month
Full Time
Application ends: September 6, 2026
Apply Now

Job Overview

  • Date Posted
    August 6, 2026
  • Location
    Dhaka
  • Offered Salary
    ৳12000 - ৳15000 / month
  • Expiration date
    August 6, 2027
  • Experience
    1 Year
  • Gender
    Female
  • Industry
    Private Company
  • Qualification
    Bachelor’s Degree (Honors)
  • Position Name
    Customer Support, Executive

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Customer Support Executive Job Details | Trekmad |Executive Jobs Dhaka 2026:

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Code: SL EM 68K730
Employer: Trekmad
Post Name: Customer Support Executive – E-Commerce
Job Location: Dhaka (Uttara Sector 4)
No. of Vacancies: 02
Job Type: Full Time
Job Category: Customer Support
Gender: Only Female
Age Limitation: 20 to 24 years
Educational Qualifications: Bachelor/Honors
Experience Requirements: 1 to 3 years
Salary: 12000 – 15000 BDT
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 06 September 2026

Responsibilities & Context:

The E-Commerce Customer Support Executive will be responsible for providing timely and professional support to customers of TREKMAD, ensuring smooth order processing, issue resolution, and a positive shopping experience.

Customer Communication & Support

  • Handle customer queries through Facebook Page, Website Chat, and WhatsApp.
  • Respond to order-related inquiries (order status, delivery updates, returns, exchanges, and refunds).
  • Maintain a polite, helpful, and brand-consistent tone in all customer communications.
  • Monitor customer feedback and solve complex issues to the Operations or Management team.

Order Processing & Shopify Tasks

  • Manage orders through Shopify Admin Interface – check fulfillment status, process refunds, and update order notes.
  • Follow up on pending or delayed deliveries and communicate updates to customers.
  • Assist in resolving failed, duplicate, or canceled orders.

Reporting & Coordination

  • Maintain daily call/chat log reports and share summaries with the Coordinators.
  • Record customer complaints or return reasons for analytics and improvement tracking.
  • Coordinate with the Warehouse, Delivery, and Product teams to ensure prompt resolutions.
  • Review daily order trends and share insights about customer behavior and recurring issues.

Educational Requirements:  

  • Bachelor/Honors

Experience:  

  • 1 to 3 years
  • The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Additional Requirements:  

  • 20 to 24 years
  • Only Female
  • Experienced in customer support will be preferred.
  • Strong verbal communication skills.
  • Strong written communication in Bangla & English.
  • Convincing ability and customer handling skill.
  • Fast typing and basic CRM knowledge.
  • Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.
  • Ability to multitask and stay calm under pressure.
  • Friendly, patient, and problem-solving mindset.

Compensation & Other Benefits:

  • Over time allowance, Performance bonus
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Incentive Based on Sales/KPIs
  • Career Growth Opportunities
  • Internal recruitment Opportunities
  • Opportunity to Work with Fast-growing E-commerce Brands

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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